Privacy Policy
Last updated: February 2026
Please read the Privacy Policy so you are aware of how we handle your private & personal information
Your privacy is important to us
Privacy Policy
At My Refund Finder, protecting your privacy is a top priority. The information you provide is used solely to recover your lost funds, and we ensure all services are carried out in a secure and confidential environment.
1. INFORMATION WE COLLECT
We may collect personal information that is reasonably necessary to provide our services.
This may include:
• Your name, date of birth and contact details (such as phone number and email address)
• Current and previous addresses
• Business details (where applicable)
• Identification documents required to verify ownership of funds
• Documentation required by holding authorities to process claims
We only collect information that is necessary to conduct unclaimed money searches and manage claims on your behalf.
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
• Conduct unclaimed money searches and manage refund claims
• Verify identity and ownership as required by holding authorities
• Communicate with you regarding your claim
• Comply with legal, regulatory and financial reporting obligations
We do not use your information for unrelated marketing without your consent.
3. SHARING YOUR INFORMATION
We only share your personal information with authorised government bodies, financial institutions or service providers directly involved in the recovery process.
We do not sell, rent or trade your personal information to third parties.
Where required by law, we may disclose information to regulatory authorities or law enforcement agencies.
4. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information submitted through our website is transmitted using secure SSL encryption.
Where required, client documentation and sensitive information may be managed through a secure, encrypted client portal designed to protect your identity and personal data.
Access to personal information is restricted to authorised personnel and trusted service providers directly involved in the claims process.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. After this period, information is securely archived or destroyed in accordance with applicable laws.
5. YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information at any time, subject to legal retention requirements.
If you have concerns about how your information is handled, please contact us using the contact form below. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.
6. QUESTIONS
If you have concerns about how your information is handled, please contact us, and we’ll address your issue promptly.