Frequently Asked Questions

Unclaimed or lost money refers to funds that have not been successfully returned to their rightful owner. This can happen for many reasons, including moving house, changing your name, changing banks, closing a business, or simply overlooking an account or payment.   Even with good record-keeping, funds can become separated from their owner over time. If you have ever changed jobs, relocated, operated a business, managed an estate, or forgotten about a cheque, deposit, investment or superannuation account, there is a chance you may have unclaimed money waiting for you.

Unclaimed money in Australia can arise from a wide range of sources, including:   * Dormant bank accounts * Unpresented or forgotten cheques * Unclaimed superannuation * Share dividends and investments * Insurance payouts * Rental bonds * Deceased estates * Company deregistrations or takeovers * Refunds from councils, utilities or government agencies   These funds are held in trust by authorised institutions and government bodies until claimed by the rightful owner.

When choosing a money recovery service, it’s important to feel confident and informed. Some useful questions to ask include: • Do they charge any fees if the funds are not recovered? • When and how are fees paid? • Do they clearly explain the process in writing? • Are they operating as a registered Australian business? You should also consider whether you feel comfortable with their communication style, transparency and professionalism. You are under no obligation to proceed with any provider, and it’s reasonable to take time to choose the service that feels right for you. If you have questions about how we operate, we’re always happy to explain our process in detail.